Troubleshooting information page to fix Firefox issues

Firefox includes a page with information such as which Firefox version you are using, any installed extensions, important modified preferences, and graphics information.

Accessing the Troubleshooting Information page

Click the menu button Fx57Menu , click Fx57Help Help and select Troubleshooting Information.

You will be taken to a page with the address about:support.

Give Firefox a tune up

The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process.

Try Safe Mode

You can restart Firefox in Safe Mode to temporarily turn off hardware acceleration, reset some settings, and disable add-ons (extensions and themes) that might be causing problems. See Troubleshoot Firefox issues using Safe Mode for more information.

Try clearing the startup cache

Firefox stores certain temporary data in a startup cache to improve startup speed. Clearing the startup cache and then restarting Firefox can sometimes fix various issues, such as mixed languages in the user interface after an update. This will not change your profile data or add-ons.

Copy to clipboard

You can copy the contents of this page to the Windows clipboard. Clicking the Copy raw data to clipboard button will copy the source data in Json format. Clicking the Copy text to clipboard button will copy a version of the same data in report format for further use. (For privacy reasons, the Application Basics Profile Folder line will not be copied.)

After copying, you can paste the information into another window for someone to see by clicking the Edit menu in the program you are using and then selecting Paste (or by holding down the Ctrl key and pressingV).

Application Basics

  • Name: Tells you the name of the product you are using. In most cases, it should say “Firefox”.
  • Version: Tells you which version number of Firefox you are using.
  • Build ID: The code created automatically to identify the unique environment in which this Firefox installation was built.
  • Update Folder: Shows the path to the folder containing the files update-config.jsonupdates.xmlactive-update.xml (if an update was downloaded but not yet applied) and the updates subfolder. Clicking on Open Folder will take you to the update folder.
  • Update History: Clicking on Show Update History will open a window showing a history of Firefox updates that have been installed.
  • Update Channel: The Update Channel is based on whether Firefox is the standard release, an Extended Support Release (esr), or a Beta, Developer Edition (aurora) or Nightly pre-release.
  • User Agent: In addition to your browser and its version number, the User Agent provides other details about your system, such as the operating system and version.
  • OS: Shows your Operating System.
  • Application Binary: Shows where Firefox is installed.
  • Enabled Plugins: Clicking on about:plugins will take you to a page that lists your installed plugins. For more information, see Watch DRM content on Firefox and Use plugins to play audio, video, games and more.
  • Build Configuration: Clicking on about:buildconfig will take you to a page that will help someone understand if you are using a standard version of Firefox or a custom version.
  • Memory Use: Clicking on about:memory will take you to a page that shows memory usage.
  • Performance: Clicking on about:performance will take you to the Task Manager page. For more information, see Task Manager – see what tabs or extensions are slowing down Firefox.
  • Registered Service Workers: Clicking on about:serviceworkers will show you whether or not the Service Workers feature is enabled and if any current Worker URLs are registered. Service workers are used for web enhancements such as push notifications.
  • Launcher Process: This shows the status of the security-related Launcher Process for Firefox on Windows (enabled by default since Firefox version 68).
  • Multiprocess Windows: This shows you the number of Multiprocess Firefox windows (if any) and the total number of windows that are open.
  • Enterprise Policies: This shows you if your browser is being managed by Windows Group Policy or a policies.json file. If enterprise policies are managing Firefox, clicking on Active will show you a list of the policies that are currently active on Firefox.
  • Safe Mode: This tells you whether or not Firefox is currently in Safe Mode.
  • Profiles: Clicking on about:profiles will take you to the Profile Manager.

Places Database

Firefox periodically performs maintenance tasks on your bookmarks and history database (also known as Places database). Use the Verify Integrity button to perform those tasks on-demand. If you’re having any problems with bookmarks and history, the Verify Integrity tool might help.

JavaScript

This section displays some JavaScript settings that can impact your browsing performance.

Accessibility

This section shows if you have accessibility software enabled in Firefox.

Library Versions

This section tells you which versions of some runtime libraries are used.

Crash Reports for the Last 3 Days

This section lists crash Report IDs, if any, submitted by the Mozilla Crash Reporter during the last three days. Clicking on one of the Report ID links will take you to a web page with details about that crash. Clicking on the All Crash Reports link will take you to the about:crashes page listing all submitted crash reports.

Firefox Features

Some features included in Firefox, such as Pocket and Firefox Screenshots, are installed as extensions so that they can be updated separately from Firefox. These extensions (sometimes called system add-ons) are not listed in the Add-ons Manager.

Add-ons

Extensions are Firefox add-ons that provide additional functionality to Firefox. This section lists the name of each extension, its version, whether it is enabled, and its ID string.

Graphics

Firefox can use your computer’s graphics processor to speed up the display of some pages with video and animation, which is called hardware acceleration, and to display WebGL content. This section provides information about your computer’s graphics device and driver and will tell you whether hardware acceleration and WebGL are enabled or not in Firefox. Note that graphics features may be disabled because of outdated graphics drivers.

Media

This section displays information about your system audio. The displayed information will include your operating system’s preferred audio settings, as well as the audio input (such as microphones) and output (such as speakers or headphones) devices. From here you can also see the state of each device and some information about the audio format settings.

How to fix Mozilla Firefox error code 2324?

How to fix Mozilla Firefox error code 2324? | California

Fix Mozilla Firefox error code 2324 commonly occurs when you try to upgrade your Mozilla Firefox browser on your Windows 7 computer. That error indicating the program fails to install and run successfully. Fix Mozilla Firefox error code 2324 cause may include Internet connection issue, upgrade Mozilla Firefox process missing some files, Cookies, and Cache issue, Virus and malware problem, other programs running on your PC during Firefox program installation, and many others.

Steps To Fix Mozilla Firefox Error Code 2324:-

Step 1:- Manual Update Mozilla Firefox

One of the best solutions is to update Firefox by doing the manual process of downloading and installing the new version on top of your current version.

Follow the steps:

  • First of all, open your computer and open any browser like Microsoft Internet Explorer.
  • Go to the Firefox download page by visiting this link https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-windows.
  • Alternatively, you can use this download link for the latest English (U.S.) Firefox version.
  • Click the “Download Firefox” button.
  • Then it will show a list of the best available version of Firefox on your computer, as per your 64-bit and the 32-bit version of Windows.
  • If you are using the Microsoft Internet Explorer, then you will be able to show a notification bar at the bottom of the page with run the installer options. Or you can save the downloaded file to your computer anywhere.
  • Then hit the “Run” button to start the process.
  • Wait for Firefox to finish installing. Once the installation is complete, then Firefox will automatically open.
  • Congratulations! Now you have completed the process of installing Firefox. Then double-click on the Mozilla Firefox icon whenever you want to go online.

Step 2:- Check for Updates after Restarting the Computer

Maybe it’s possible that another running program or an earlier instance of Firefox that didn’t close properly is interfering with the Firefox update process. Due to this reason, this error comes. The best way to resolve such problems is to restart your computer. Once the computer starts up again, then you will need to follow the steps to do this task.

  • First of all, start Firefox.
  • Then go to “Firefox menu” button and then hit “help” option.
  • Now select “About” Firefox.
  • Then Firefox will begin checking for updates.

Step 3:-Run as Administrator

If you are using Windows 7 or Vista, then you should try Firefox run as Administrator, by the following way.

  • First, restart the computer, so that no Firefox methods are active.
  • Open the Windows “Start” Menu.
  • Then type Firefox and then right-click on the “Mozilla Firefox” entry which appears.
  • Choose “Run as Administrator” option and “Continue” if the “User Account Control” dialog comes up.

If the issue is not resolved, then you have to close Firefox and restart the computer again, but this time, after this you have to open the program folder where Firefox is installed like open the C:\Program Files\Mozilla Firefox folder or, on 64-bit windows, the C:\Program Files (x86)\ Mozilla Firefox folder, and then right-click on the Firefox or firefox.exe file icon and then select “Run as Administrator” option again. Now the check the error is resolved.

Step 4: – Clear Caches and History

Sometimes, this error appears due to cause of browser caches or history, so you should try to clear up it to manually to fix the error.

  • First, go to Firefox “History” menu, and then select “Clear Recent History” option.
  • From the “Time range to clear” drop-down menu, you have to choose the desired range; to clear your entire cache, choose “Everything” option.
  • Next, go to “Details” option drop down arrow and you have to choose which elements of the history to clear; to clear your entire cache, select all items.
  • Then tap on the “Clear Now” button.
  • Exit from all browser windows and re-open the browser.
  • After performing all the above steps, make sure your problem will be resolved.

In case, this Firefox Error Code 2324 is still persisting, then you should connect with our proficient Firefox customer support experts to fix it.

YouTube won’t run after update Firefox

YouTube programs won’t run after a Firefox 58.0 update:

Mozilla Firefox is one of the popular browsers since Google Chrome, this is a favorite browser for web developers because there are many extensions for its development.YouTube may be a popular website for watching videos online, but it is not self-contained. It requires you to have the proper software on your system before its videos will play properly. If you are using Mozilla Firefox latest version then sometimes you face this problem YouTube won’t run after update Firefox. So if you want to solve this error then

Follow these Steps:

  1.  Check Firefox Plug-in:

If YouTube won’t play in Mozilla Firefox, then you can check to see if Flash is properly installed on your system. Type “about plugins” into the browser’s address bar to view a list of all the software plug-ins that are currently working with Mozilla Firefox.

Firefox Plug-in:

If Flash is properly installed, you will see an entry for “Shockwave Flash” on the page that opens. If this entry is not present, then Flash is not installed and you need to install it before you can watch YouTube videos in Firefox.

2. Mac/Windows Installation:

  • Mac users:

If you are running Windows or Apple’s OS X, then the installation process for Adobe’s Flash Player is straightforward and self-automating. You only need to navigate to the download page for Adobe Flash, select your operating system from the drop-down menu, and then select the latest version of the Flash player from the drop-down menu below it.

  • Windows user:

If you are a Windows user, you need to make sure to select. The Flash version for “Other Web browsers”. After clicking the “Download” button, run the package that downloads the automated installation process to install Adobe Flash. You need to close down Firefox during this installation process for YouTube won’t run after update Firefox

3. Outdated Version of Firefox:

Usually, Firefox automatically downloads and installs updates as they become available from Mozilla. These updates can solve any issues — such as compatibility with the YouTube website — the browser has displaying YouTube videos. If your version of Firefox is too old, it may not be able to play YouTube videos.

You can manually update:

You can manually update the browser by opening the about window. Open the “Help” menu, and then select “About Firefox” to update. The browser to solve this error YouTube won’t run after update Firefox.